VoiceOI

VoiceOI is a no-code outbound voice bot platform for BPOs and high-volume call centers. The bot takes each answered call, ends it if a machine answers, asks the campaign's qualifying questions and hands interested leads to a human closer. Campaigns cover work such as lead qualification, debt collection and insurance qualification.

• Build the call flow: the greeting, the qualifying questions and who gets transferred, laid out in a visual script builder.
• Dial, skip the machines: answering machines are hung up and logged as AM, so only a live person hears the script.
• Qualify the real people: the bot asks the campaign's questions and follows the script by the answers it gets.
• Warm-transfer to the closer: a qualified call goes live to a closer over SIP, with AI-written call notes.

• No-code script builder: every change is rehearsed in a simulator before a live lead hears it, and a new script can be drafted from a call transcript.
• Answering-machine detection: machine and do-not-call phrase lists are editable.
• Recorded voice or AI agent: a recorded-voice bot plays real voice lines in a branching script; an AI agent holds a conversation inside the limits that are set. 215 ready-made voices, plus voice cloning.
• Warm transfer with call notes: the outcome of each call is written back as a disposition.
• Live monitoring: which bots are on calls and which calls just went to closers, with recordings and transcripts in the dashboard.
• Compliance controls: timezone-aware calling windows, spoken do-not-call requests that end the call, and an optional AI-voice disclosure.

Bots log in to VICIdial as remote agents, provisioned many at once, and every call outcome is written back to VICIdial as a disposition. They also run on Asterisk or FreePBX, or over a SIP carrier, and a floor with no dialer can use VoiceOI's built-in dialer to call CSV lead lists.

Billed per bot, not by the minute: a bot is one concurrent call slot, prepaid monthly, with no per-minute AI fee. There are three kinds of bot: a pre-recorded voice bot, an AI fronter that qualifies and then transfers live, and an AI lead-gen agent that captures the lead's details without a transfer.